Chai Support may ask you to send the database export of your Open qPCR in order to troubleshoot certain issues and share results. This is different from sending the exported data from an individual experiment. To export your Open qPCR database:
- Select Settings on the Open qPCR home page.
- Select System on the left hand side. Then select Begin Export under "Export Database."
- The database will download as a zip file labeled exportDB.zip. Do not open the zip file. Attach the entire zip file in an email to Chai Support.